Customer Service contact info......

[marty92xrd]

Jeff Hartung is the Customer Service Rep at Phoenix. He is VERY knowledgeable about Phoenix boats. He and his family have been in the boating industry for many, many years. I feel he is a great asset to Phoenix!! If anyone has a problem with their boat or has any questions about anything at all, you can email him directly at jhartung@phoenixbassboats.com.

You can also call the factory at 931-455-2014

If you do have problems getting through to Jeff, or if there is something I can help out with, please feel free to call or email me, marty@rothwellmarine.com and 870-777-6180.

Thanks!!!!!

[mudbug1]

I recently made a trip to Washington (state) to buy my first Phoenix. The dealer advertises "We deliver" but I guess they don't. After several weeks of calls back and forth, I made the trip, check in hand. I arrived and they took me to my new boat and right away I could see that this was a USED boat, not new at all. I was there about 20 minutes and decided that I was not going to do business with this snake. Needless to say packed up my stuff and left in a hurry before I ripped his head off...LOL! I hope by posting this that anyone looking to buy a Phoenix from a dealer in Washington will think twice about it. I have made several calls (with no luck) to Phoenix looking for a dealer in the western US. I sure hope they get back to me. What a way to start off a new boat purchase.

[Ray Co. Hank]

Well, I cant answer to this but it sounds like the rig should have been listed as a demo. Dealer demo boats are not titled and are considered new as far as the warranties and such go. Usually they are sold as such and discounted appropriately. It sounds like a big misunderstanding that in the end affects you. Phoenix has a great network of dealers that represent their boat well. I'm sorry for your experience and hope that you gain satisfaction in the end.