Broken Spring Xi5 Pedal.

[Urbanhick]

Just a heads up. The pedal for my Xi5 felt weird yesterday and upon further review I discovered the rear spring was broken in 2 places. Looked at the parts list and it's not listed. I sent an email to Motorguide about getting a new spring. I sure hope they take care of me and I don't need to buy a new pedal because a 2 dollar spring broke.

[Transom]

I bet they will send replacements. If not check out McMaster Carr for a replacement instead of buying a pedal.

[Urbanhick]

I bet they will send replacements. If not check out McMaster Carr for a replacement instead of buying a pedal.

I did check McMaster Carr and they don't have any the same size. I will continue to scour the internet looking just in case.

[StarcraftSS]

I bet they will send replacements.

This!

The rubber gasket area on my remote was a little wonky(so probably not waterproof). I called Motorguide and they sent me a new remote that day...and let me keep the other one.

Thumbs up for MG customer service!

[Urbanhick]

This!

The rubber gasket area on my remote was a little wonky(so probably not waterproof). I called Motorguide and they sent me a new remote that day...and let me keep the other one.

Thumbs up for MG customer service!

Their CS is great. I had an issue with the original pedal and they sent a new one and also the GPS stopped working and they sent me a card to reflash the GPS module but the warranty is now up so we shall see.

[BillWoodard]

They do have great CS hope it works out for you

[TMG]

This!

The rubber gasket area on my remote was a little wonky(so probably not waterproof). I called Motorguide and they sent me a new remote that day...and let me keep the other one.

Thumbs up for MG customer service!

I also had a small issue and they sent me a new remote. No questions asked.
GREAT customer service !
Let us know the outcome.

[Urbanhick]

They salvaged 2 springs out of a pedal they had at their call center and are sending me them. That is great but they really need to make them available as a replacement part as I'm sure I won't be the only one with this issue.

[BillWoodard]

Glad to hear they did somthing for you Chuck

[clint_1w]

I had the exact thing happen to me. When I called customer service they "had never heard of this happening before". No springs were available. I JB Welded mine back together and it worked for a while. I ended up buying a new pedal and took my old one to a dealer to have it covered under warranty.

[poleNhand]

I haven't even used my foot pedal yet at at all, 100% remote. But I'm glad to hear motorguide has good customer service.

[reel_scoundrels]

Hi guys, for anyone still chasing a quick solution to the Motorguide spring issue, check out my blog on this issue. Part number included for an inexpensive hardware store replacement.

https://www.reelscoundrels.com/post/...dal-spring-fix

[WisconsinF]

https://www.midlandhardware.com/6822...4aAllkEALw_wcB

[erico]

+1 on the local hardware store. Cheap and have spares in the boat.

[reel_scoundrels]

G'day guys, I have updated my post to include a video of how to replace the springs.
You can check out the post and video here or go directly to the video on YouTube

[canon]

G'day guys, I have updated my post to include a video of how to replace the springs.
You can check out the post and video here or go directly to the video on YouTube

[SkidooSteve12]

Great info and video! I just bought a used Xi5 and getting used to the foot pedal.