Thread: Covid my ass

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  1. #1
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    Covid my ass

    Hummingbird customer service has become worse than that of Lowrance

  2. Member 06 SB's Avatar
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    #2
    You can say that but it has an impact. With my work, we had 1/3 of the 7500 pilots out at one time due to either having covid or in quarantine from direct exposure to a positive person.

    USN Retired
    2020 Basscat Caracal
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  3. Member
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    #3
    I shipped my helix unit last Wednesday to the factory and it arrived Friday. Got a return confirmation showing it’s repaired and out for delivery today... pretty good CS if you ask me.

  4. USAF and DOD retired Phoenix Jim's Avatar
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    #4
    Quote Originally Posted by elite-fishing View Post
    Hummingbird customer service has become worse than that of Lowrance
    that will never happen
    2018 Phoenix 920 Pro XP

  5. Member
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    #5
    If it happens I won't be heading back to Lowrance. Somebody else though.
    Tell me where has a slow movin' once quick draw outlaw got to go

  6. Member
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    #6
    10 employees in my shop & exactly half are out right now with covid. It has definitely affected how much we get done.

  7. Member Mechanic Bob's Avatar
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    #7
    They received my Helix on a Thursday, 2/3 and I received a notice it was repaired and shipped out on Friday 2/4. Impressive!
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  8. Member Crabnbass's Avatar
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    Westport, WA
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    #8
    Received my Solix Wednesday 2/2 and got Shipped back to me Friday 2/4. They paid shipping both ways. Last Lowrance MFD I bought had a dead ethernet port on day 1, and I had to pay to ship it back to Lowrance for a replacement.

  9. Member
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    Aug 2012
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    Jacksonville,North Carolina
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    #9
    I cant say that. Every time I texted or chatted with CS I wasnt on hold more than 5 mins. They have been super helpful with my Mega Live issue.

  10. BBC SPONSOR/ Shallow Water Anchors Moderator
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    #10
    Quote Originally Posted by elite-fishing View Post
    Hummingbird customer service has become worse than that of Lowrance
    I always thought they were equally as bad maybe w lowrance having a slight edge being better. Covid has taken a toll on companies in there defense.

  11. Banned
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    #11
    Quote Originally Posted by KandKKustomz View Post
    I always thought they were equally as bad maybe w lowrance having a slight edge being better. Covid has taken a toll on companies in there defense.