Service time period question

[SMG]

Im not trying to complain but my boat has been at the Ranger house for 11 days now and I still havnt heard if Yamaha will cover my warranty on my exhaust tuner melt down. Granted it was crappy weather for a few days but I drive 32 miles 1 way and only missed 1 day work in the last 2 weeks. I hate to bother the Ranger Dealer but I sure would like to hear some news or a timeframe or something. My boat is a 09 Z520 but I did not purchase it from them. Think that matters? Am I just being impatient? Got some trips comin up soon and I need to make some changes if Im not gonna have my boat soon. Whats the proper way of NOT pissin off the dealer? What is a reasonable timeframe for a fix to this problem?

[wwc3]

Did you ask how long it might take when you dropped it off.

[SMG]

Yes, they said depends on when Yamaha gets back with them after thet tear it down and send them pics to see if its under warranty. I dont know if they have it tore down yet. What seems resonable?