Results 1 to 4 of 4
  1. #1
    BBC SPONSOR Bass Cat Boats's Avatar
    Join Date
    Jul 2004
    Location
    Mountain Home
    Posts
    9,573

    HumminBird Critical Information and 800#

    HumminBird Customer Service:
    800-633-1468

    HumminBird has made specific advances towards customer service in the areas of Customer documentation.

    Bass Cat and Yar-Craft have failed this system is by attempting to circumvent the process and becoming directly involved with the consumers, Johnson Outdoors field reps and staff beyond Eufaula. Thus critical information is not being retained on unit failures and complications. We have become a part of slowing the process of development instead of being an aid to consumers.


    In the future the staff here will not be handling any HumminBird calls until consumers have processed through the 800# Customer Care Center.Please use the 800 line for consumers to create a critical situation file.


    Hopefully through all of our efforts we can assist them in obtaining quality data and they then will process this data to the proper areas.

    BCB
    Last edited by shermsmarine; 12-15-2012 at 10:20 AM.

  2.  
  3. BBC SPONSOR Bass Cat Boats's Avatar
    Join Date
    Jul 2004
    Location
    Mountain Home
    Posts
    9,573
    #2
    TTT

  4. BBC SPONSOR Bass Cat Boats's Avatar
    Join Date
    Jul 2004
    Location
    Mountain Home
    Posts
    9,573
    #3
    TTT again

  5. Member
    Join Date
    Mar 2015
    Location
    California
    Posts
    217
    #4
    I have seen this similar message before. I recently bought two 1100 series units and had an issue with one. I called the 800 number and they handled the issue in a reasonable manner. The time it took was a few days longer than they quoted but all worked out.
    2008 BassCat Puma with a Mercury 250 Pro XS / 1996 Champion 186 with a Mercury 175 EFI