View Poll Results: How Long has the Turn Around Been for your Humminbird Customer Service Experience

Voters
178. You may not vote on this poll
  • Less than a Week

    115 64.61%
  • 1 Week to 2 Weeks

    35 19.66%
  • 2 Weeks to a Month

    14 7.87%
  • Over a Month

    14 7.87%
Page 2 of 13 FirstFirst 123412 ... LastLast
Results 21 to 40 of 252
  1. BBC SPONSOR
    Join Date
    Dec 2005
    Location
    MO
    Posts
    23,436
    #21

    Re: Humminbird Customer Service (HBirdDeborahCRC)

    I had to ship my 1197 in and I'm 660 miles away.....left my house on the 18th and I got it back the 27th fixed.....they emailed me a fedex shipping label....

  2. Bringer Of The 'Bird sfw1960's Avatar
    Join Date
    Mar 2010
    Location
    White Cloud, MI
    Posts
    7,963
    #22

    Re: Humminbird Customer Service (kylebassin6lb)

    I feel sorry for you Kyle! (you won't like the alternative!)

    I ran Lowrance for about 25 years - Greg Walters & crew are good people...

    I have a 797c2 at the helm & a 798ci at the bow.....
    I'm glad I will be able to get them serviced in a few years, unlike that "other" brand...''
    Robert
    Newaygo CTY, MI

    Helix12MSIG2N v1.46,Helix12DI v1.46,Helix12SI v1.46,859ciHDDIv7.65,ASGPSHSx2 iPilotLinkv2.15/2.04RC-1+2,688ci HDDI

    Universal Mania ROCKS!

  3. Member Wayne P.'s Avatar
    Join Date
    Jan 2010
    Location
    Charlottesville, VA
    Posts
    22,742
    #23

    Re: Humminbird Customer Service (kylebassin6lb)

    kyle, have you had the thought that your problems are a result of your installation instead of a unit problem? If the unit is tested at the factory and it works fine there and doesn't for you. Here is your sign !!!!!

    Wayne Purdum
    Charlottesville, Va.
    Helix 12 SI, ONIXCI 10 NT SI, 1198c SI, 1198cSI, bow 360, RC-1
    1.400,--------3.040, -----------7.670, ----7.670----2.030

  4. Member
    Join Date
    Aug 2010
    Location
    Knoxville Tenn.
    Posts
    1,756
    #24

    Re: Humminbird Customer Service (Doug Vahrenberg)

    My 958 came on my boat Sept 2010. It went out last month, would not power up. Shipped it on Friday July 1st. Got it back Tuesday the 12th (total of 5 working days) I live in Eat Tenn so it took 2 days UPS each way. I can't ask for any better than that.

  5. Member reelman's Avatar
    Join Date
    Jun 2004
    Location
    Northeast FL
    Posts
    8,181
    #25

    July 13 e mail with no response yet

    NOT A WORD FROM HBIRD YET...

    "I have a 570 in my front bow as a tight fit...the MK Fortrex built-in ducer has been no problem
    CAN I upgrade to the
    Humminbird 597ci Combo 4.5-Inch Waterproof Marine GPS and Chartplotter with Sounder
    and fit in the same size bow panel opening AND will it work with the Fortrex built in ducer system?
    If so, how?

    Thanks,"


    Modified by reelman at 10:12 PM 7/18/2011

  6. Member
    Join Date
    Oct 2010
    Location
    Fuquay Varina, NC
    Posts
    86
    #26
    six day turnaround to nc
    Skeeter 202c
    200 Yamaha
    998/console
    898/upfront
    8ft Talon on rear

  7. Member reelman's Avatar
    Join Date
    Jun 2004
    Location
    Northeast FL
    Posts
    8,181
    #27

    Re: (skeeter5458)

    Still not a word about my July 13 e mail to Hbird...as posted here also...

  8. Moderator Doug Vahrenberg's Avatar
    Join Date
    Sep 2005
    Location
    Higginsville, MO
    Posts
    22,195
    #28

    Re: (reelman)

    <table width="90%" cellspacing=0 cellpadding=0 align=center><tr><td>Quote, originally posted by reelman &raquo;</td></tr><tr><td class="quote">Still not a word about my July 13 e mail to Hbird...as posted here also...</td></tr></table>

    Just found your post. You need to start a new post if you have a question. The comments here are for customer service related questions. Did you check your email spam folder? Many times corporation email are blocked by many spam filters.

    --


    http://www.dougvahrenberg.com/

    BASS Central Open- Competitive Bass Angler and Humminbird Guru
    Visit my website to learn about my sponsor's products, fishing tips and techniques.

    Learn More About Humminbird Side Imaging Visit: http://groups.yahoo.com/group/sideimaginggroup/

  9. Member reelman's Avatar
    Join Date
    Jun 2004
    Location
    Northeast FL
    Posts
    8,181
    #29

    Also e mailed u

    I e mailed you also...about a week ago...so e mails are not getting thru I guess.

    Thought it was a simple question from a guy that has bought his 5th Hb product...
    (the 898)...my bow 570 is a tight fit now and I wanted to upgrade to the 597CI...8 by 8 by 8 is the 570 spec size...mainly, would the upgrade fit (or what upgrades with a GPS/color would fit) and work with the US2 or do I need to get another ducer or not with the upgrade?

  10. Moderator Doug Vahrenberg's Avatar
    Join Date
    Sep 2005
    Location
    Higginsville, MO
    Posts
    22,195
    #30

    Re: Also e mailed u (reelman)

    Never got an email.

    I answered you question in another thread 500 and 700 Series are the same size and fir the Boat Manufacturers Cut-Outs.

    --


    http://www.dougvahrenberg.com/

    BASS Central Open- Competitive Bass Angler and Humminbird Guru
    Visit my website to learn about my sponsor's products, fishing tips and techniques.

    Learn More About Humminbird Side Imaging Visit: http://groups.yahoo.com/group/sideimaginggroup/

  11. Member reelman's Avatar
    Join Date
    Jun 2004
    Location
    Northeast FL
    Posts
    8,181
    #31

    Above cut out my concern

    I was concerned since the 8 by 8 by 8 for the 570 is extra firm...

    there is no extra space above the cut out or as far as the cut out itself...
    after reading the spec sizes it was obvious choices were limited in my case...
    so I posted July 13th...

    am now told the 597ci would fit the cut out...
    but will it fit the "above cut out" same area as the 570?
    (I had to move a trim rocker switch just to get the 570 to fit...)

  12. Member
    Join Date
    Nov 2008
    Location
    Saskatoon, Saskatchewan. Canada
    Posts
    155
    #32

    Re: Humminbird Customer Service (Doug Vahrenberg)

    i have a new 596 down imaging. i have read alot of guys having trouble with the depth bouncing around in shallower water. Mine does as well so while in the middle of the lake i called HB waited all of 3 min and i had someone on the phone, in the next ten minutes we figured out what could be the problem and she was sending my some in line wire part for free. Total time on the phone with HB was less then 15 min.

    i was very happy and happy to get the problem figured out

  13. Member thebulletman's Avatar
    Join Date
    Mar 2011
    Location
    battle ground, washington
    Posts
    627
    #33
    well i sent mine in a couple weeks ago and have heard nothing if they got it or if it is fixed or if it is on the way back.
    not impressed at all.
    the quality is not what i would expect and the service is not what everyone says it is.
    1993 bullet 21xd, 2008 etec 250ho.
    current top speed; 87.9mph

  14. Moderator Doug Vahrenberg's Avatar
    Join Date
    Sep 2005
    Location
    Higginsville, MO
    Posts
    22,195
    #34

    Re: (thebulletman)

    Have you called Customer Service to Check on it? Or Checked with your shipper's tracking to make sure it arrived?

    --


    http://www.dougvahrenberg.com/

    BASS Central Open- Competitive Bass Angler and Humminbird Guru
    Visit my website to learn about my sponsor's products, fishing tips and techniques.

    Learn More About Humminbird Side Imaging Visit: http://groups.yahoo.com/group/sideimaginggroup/

  15. #35

    Re: (thebulletman)

    Your unit shipped from the factory on the 8/11 via fed ex. Per fed ex Estimated delivery date is Aug 17, 2011
    Deborah @ Humminbird

  16. Member kk4iz's Avatar
    Join Date
    Jun 2004
    Location
    Clanton, AL
    Posts
    4,312
    #36

    Re: (Doug Vahrenberg)

    15 to 20 mins for repairs plus 4.5 hrs round trip. Walked in at 10:00 am and was on my way before 10:30 am that's after buying a hat or 2 and bath room break. They brought the unit out and had us to check it out on their power supply to make sure the problem was fixed by them and that we didn't have any other problems. HB CS cann't be beat You won't get that kind of service from brand X any more.


    12 lbs 9 oz caught on 4/28/1975 Lake Eufaula

  17. Moderator Doug Vahrenberg's Avatar
    Join Date
    Sep 2005
    Location
    Higginsville, MO
    Posts
    22,195
    #37

    Re: (kk4iz)

    Now that's lightning fast service 15-20 minutes! Good folks down there in at Humminbird. No need to exchange units when a simple fix resolved the concern.

    --


    http://www.dougvahrenberg.com/

    BASS Central Open- Competitive Bass Angler and Humminbird Guru
    Visit my website to learn about my sponsor's products, fishing tips and techniques.

    Learn More About Humminbird Side Imaging Visit: http://groups.yahoo.com/group/sideimaginggroup/

  18. Member kk4iz's Avatar
    Join Date
    Jun 2004
    Location
    Clanton, AL
    Posts
    4,312
    #38

    Re: (Doug Vahrenberg)



    12 lbs 9 oz caught on 4/28/1975 Lake Eufaula

  19. Member
    Join Date
    Dec 2010
    Location
    Green Bay, WI
    Posts
    128
    #39
    sent in a transducer for exchange, they said it would be a 5 day turn around, tomorrow will be three weeks. I called and they send it will go out tomorrow, that was last thursday, Sent an email yesterday, finally got a straight answer, item is on back order and will ship on friday. Customer service was great, they were all very friendly even though they were uninformed .

  20. Member
    Join Date
    Feb 2010
    Location
    soddy daisy tn.
    Posts
    606
    #40

    Re: July 13 e mail with no response yet (reelman)

    here is my story.i have a 798c that i bought new off ebay and it was registered in January of 2011.i was running down the lake this past Saturday and i noticed that my graph was not reading correct so i stopped to see if i could see something wrong.i got on the back deck and saw the cable to the transducer was jerked into.nothing i could do so i went fishing.when i got boat back on the trailer i looked at the place where the ducer was mounted or used to be.the half that mounts to the boat is still there but the other half was gone including the ducer.(bottom of the lake.)i just got off the phone with customer support and was not happy with what they said.they said it it had quit working it would be covered but not like this.i sure don't think it is my fault that their mount came a part.if this is how their great service work then i dont ever want another one and i will give them hell ever chance i get.

Page 2 of 13 FirstFirst 123412 ... LastLast

Similar Threads

  1. Humminbird customer service
    By Mark Perry in forum BBC Lounge
    Replies: 9
    Last Post: 02-28-2012, 06:34 PM
  2. 10 Hour Service - Customer Service?
    By mpdunne79 in forum Novice Boaters Forum
    Replies: 15
    Last Post: 03-01-2009, 08:46 PM
  3. Humminbird customer service
    By getfished in forum Champion Boats
    Replies: 0
    Last Post: 11-04-2008, 07:01 AM
  4. My experience with customer service.
    By mdunc in forum Stratos/Javelin Boats
    Replies: 0
    Last Post: 09-11-2008, 01:07 PM
  5. Customer service
    By oldbasser1 in forum Skeeter Boats
    Replies: 5
    Last Post: 03-15-2007, 01:54 AM