Will have to say I am pretty impressed with Vortex customer service and repair policy.
This past weekend my wife wanted to go yard saleing around town. Normally not something we do, but we went anyway.
Got a few decent deals on just some small odds and ends and stuff for the camper.
Stumbled into one and a guy had a Vortex Viper PST in 6x24-50, Guy wanted $200 for it. Knowing it was a good deal i went ahead and bought it.
Plan to put it on my Savage Axis 6.5 Creedmoor.
Got it home and replaced the battery for the illuminated retical and it didnt work.
So contacted Vortex this morning and asked them if it could be repaied.
They told me that it would be fully covered under their VIP warranty and within 10 minutes I have a Pre Paid shipping label to send it back in for a full checkup and get the illumination fixed.
Will have to say I have never had to send a scope in for repair but untill the last few years never really had any worth sending in.
I was pretty impressed with them.