Chick-Fil-A observation

[BigFishSteve]

Wife and I ate at Chick-Fil-A last night. Dined inside. about 8pm. Lobby was slow and the double file car line had dwindled. Manager, maybe 25ish, and two even younger workers come around the corner and go to booth. One of the workers was from the kitchen (food prep in back w/ different style uniform) other worker was a normal server type. Manager had a sandwich box. They sat down and Manager said "while we are slow, let's go over this and audit this sandwich I just pulled from the line" She asked both of them to go over the check list. I heard her ask: " Is the box greasy? Is the bun fresh, no cracks? Is the chicken larger then the bun? Does the chicken look evenly breaded? Does it look done? This one has lettuce and tomato, so lift the bun and see that they are present and look acceptable. If any of these are not met, it doesn't go to a customer. "

I'm sure that all of the big name fast food places have similar requirements of training, but I have never witnessed this at them. My last big mac was a leaning tower of slime, with both tiny meat patties on the same side of the center bread.

I think there is a reason why Chick-Fil-A stays busy. It's still fast food, but the workers seem to do a very good job, I never see there pants sagging and underwear showing, the food is fresh and uniform.

Well done Young People and store management.

[mean_dean]

I worked at Burger King when I was 18 for a brief stint, yeah, we never did anything even remotely close to this. It was all about wait times and minimizing food waste.

[clayshooter]

Wife and I ate at Chick-Fil-A last night. Dined inside. about 8pm. Lobby was slow and the double file car line had dwindled. Manager, maybe 25ish, and two even younger workers come around the corner and go to booth. One of the workers was from the kitchen (food prep in back w/ different style uniform) other worker was a normal server type. Manager had a sandwich box. They sat down and Manager said "while we are slow, let's go over this and audit this sandwich I just pulled from the line" She asked both of them to go over the check list. I heard her ask: " Is the box greasy? Is the bun fresh, no cracks? Is the chicken larger then the bun? Does the chicken look evenly breaded? Does it look done? This one has lettuce and tomato, so lift the bun and see that they are present and look acceptable. If any of these are not met, it doesn't go to a customer. "

I'm sure that all of the big name fast food places have similar requirements of training, but I have never witnessed this at them. My last big mac was a leaning tower of slime, with both tiny meat patties on the same side of the center bread.

I think there is a reason why Chick-Fil-A stays busy. It's still fast food, but the workers seem to do a very good job, I never see there pants sagging and underwear showing, the food is fresh and uniform.

Well done Young People and store management.

Nicely done BigFish.!! Nice review for sure.!

[yatesville88fan]

Next time try the chocolate chip cookie at Chick-Fli- A. they are the closest to my wife’s I have had.

[KennyVexus]

Not a CFA fan but am a fan of quality control. Excellent!

[fly by night]

They do run a tight ship and are highly efficient as far as passing customers through there, impressive!

[bcreek]

When you say Last Big Mac, was it truly your last one , or your last one until your next one. I had my last one about 25 yrs. ago.

[jimsch]

I have seen similar at In & Out Burger, but they are CA only I believe.

[brownndown]

That is obviously not done at the McD,BK or Wendy’s or popeyes near me. Chik fil a is definitely on a higher level of fast food

[jigheadworm]

When you say Last Big Mac, was it truly your last one , or your last one until your next one. I had my last one about 25 yrs. ago.

Since you mention Big Mac I hadn't had one in yrs and a couple months ago stopped and got one either my hands have gotten huge or the Big Mac isn't very big anymore.

[Phoenix Jim]

Wife and I ate at Chick-Fil-A last night. Dined inside. about 8pm. Lobby was slow and the double file car line had dwindled. Manager, maybe 25ish, and two even younger workers come around the corner and go to booth. One of the workers was from the kitchen (food prep in back w/ different style uniform) other worker was a normal server type. Manager had a sandwich box. They sat down and Manager said "while we are slow, let's go over this and audit this sandwich I just pulled from the line" She asked both of them to go over the check list. I heard her ask: " Is the box greasy? Is the bun fresh, no cracks? Is the chicken larger then the bun? Does the chicken look evenly breaded? Does it look done? This one has lettuce and tomato, so lift the bun and see that they are present and look acceptable. If any of these are not met, it doesn't go to a customer. "

I'm sure that all of the big name fast food places have similar requirements of training, but I have never witnessed this at them. My last big mac was a leaning tower of slime, with both tiny meat patties on the same side of the center bread.

I think there is a reason why Chick-Fil-A stays busy. It's still fast food, but the workers seem to do a very good job, I never see there pants sagging and underwear showing, the food is fresh and uniform.

Well done Young People and store management.

they know how to treat customers and food is good. Wife and I always comment on their service. They just don’t hire anybody either

[BoatBuggy]

I like the food but I don't go out of my way to eat there and when I do go in, I always appreciate not getting any attitude when ordering.

[yatesville88fan]

When you say Last Big Mac, was it truly your last one , or your last one until your next one. I had my last one about 25 yrs. ago.

Never cared for the Big Mac. Don’t care for that sauce. Now a quarter pounder without cheese ain’t bad at all.

[basscat21]

We have robots that deliver to your table at our CFA.

[Mark Perry]

I have seen similar at In & Out Burger, but they are CA only I believe.

We have a ton of In and Out burgers here.

[townsend266]

they know how to treat customers and food is good. Wife and I always comment on their service. They just don’t hire anybody either

This is the key part imo, go to any other fast food joint around here and it’s obvious what the problem is with them. I think the Chic-fil-a food is overrated, but they got the service part figured out.

[xcoach]

Heard a manager jump a teenage worker one time for gum in their mouth.

[LateralLine]

they know how to treat customers

Unless you're traveling on a Sunday!

[weiglein4]

I have seen similar at In & Out Burger, but they are CA only I believe.

In & Out gets my business over CFA if I need to get food on the run which is not often. In N Out just recently opened up a location in Idaho. The lines for food were as imagined..

[Moose720]

they know how to treat customers and food is good. Wife and I always comment on their service. They just don’t hire anybody either

This is very much correct. I have a friend of a friend that owns two chick-fil-a's. I see him few times a year and he is very open about how stores are run. You better have worth while activities and achievements on your resume to even get an interview. The requirements to get a franchise is even tougher. You must be active with the Christian church and community.