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  1. 04-20-2023, 06:56 PM #1
    Basskicker907
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    Karls Bait and Tackle

    Well, if you thought TW was bad; Karls is worse. Placed an order for a single bait they had in stock Monday afternoon, with overnight shipping(stating it would be here friday). Wednesday at 1545 central I finally received shipping confirmation. As of this evening, shipping info has still not reflected via their tracker and I'm showing "no estimated delivery".

    They don't do over the phone customer service. Only live chat, SMS, and email. None of which I've been able to get ahold of anyone regarding my order/refund for "overnight" shipping. 0/10 won't use karls again, the googans got me.
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  2. Phoenix Jim
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    #2 04-20-2023, 07:02 PM
    I never thought TW was bad. I order from them all the time and no issues other than during covid
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  3. Basskicker907
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    #3 04-20-2023, 07:18 PM
    Quote Originally Posted by Phoenix Jim View Post
    I never thought TW was bad. I order from them all the time and no issues other than during covid
    I love TW but others have issues
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  4. THKUSTOMS
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    #4 04-20-2023, 07:19 PM
    They just moved facilities as I got a $$$ credit due to them being behind as it took a week or more to ship..
    my guess is they are playing catch-up..
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  5. Basskicker907
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    #5 04-20-2023, 07:31 PM
    Quote Originally Posted by THKUSTOMS View Post
    They just moved facilities as I got a $$$ credit due to them being behind as it took a week or more to ship..
    my guess is they are playing catch-up..
    They need to communicate that. But you can’t get ahold of them.
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  6. THKUSTOMS
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    #6 04-20-2023, 08:45 PM
    Per an email I got..

    Hi trey,
    We wanted to take a moment to express our sincere gratitude for your patience during our recent warehouse move. We understand that the shipping and fulfillment delay may have caused inconvenience to you, and we apologize for that.
    We would like to assure you that the delay was only due to the move, and it is not indicative of our usual high level of service. We have now settled into our new facility and are fully operational, which means that you can expect your orders to be delivered promptly.
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  7. J D
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    #7 04-21-2023, 06:11 AM
    no issues with TW here, or with Omnia... think I'll just stick with them.
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  8. hoochhybrid
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    #8 04-21-2023, 07:22 AM
    I've order a ton of stuff from Karl's and normally they have extremely fast shipping.
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  9. txnupe2010
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    #9 04-21-2023, 08:44 AM
    TW and Karl's are ok with me.
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  10. Bronzebackpro7
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    #10 04-21-2023, 12:51 PM
    Omnia has been incredible
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