It been awhile since I have had them do anything. I have 2 pair of 580g that need new replacement lenses and are out of warranty. The lenses alone are now $102/pr plus 18$ shipping. Then add add in the cost for LensCrafters or authorized dealer to install. I can buy new ones on eBay and save $20. I guess so much for "reasonable" replacement. Anyone got any other ideas on new glasses?