Ranger Boats Customer Service

[gfd]

Has anyone else noticed that since White River Marine group aka BassProShops/Tracker boats took over Ranger Boats the lines of communications to the factory customer support or tech service is almost nonexistent. The website refers you to a dealer & when you call about a technical or specification question, you're always referred to the dealership as well. Ranger's customer support is second to none. The fact that you cannot talk to them direct is annoying.

[Zpilot]

Look at it this way when you have a problem with your vehicle who do you call? It certainly is not whoever made it, you call a dealership. Although I recently had a technical question that I asked through Ranger's web site and I did get a call back from Ranger so it is still possible in certain instances.

[MengRanger]

I still have my excel worksheet with all the Ranger Contacts - prop guy, trailer guy, etc. It was very cool back when you could go right to the knowledge mountain. Business is business …

[ifishinxs]

Has anyone else noticed that since White River Marine group aka BassProShops/Tracker boats took over Ranger Boats the lines of communications to the factory customer support or tech service is almost nonexistent. The website refers you to a dealer & when you call about a technical or specification question, you're always referred to the dealership as well. Ranger's customer support is second to none. The fact that you cannot talk to them direct is annoying.

Those folks are at Vexus now. Customer service went with them.

[jc2bg]

My dealership’s staff are on the water every working day and deal with every aspect of boat, trailer, and engine work for hundreds of customers each year. Corporate customer service such as warranty claims, delays on ordered boats or parts, etc. is a different animal from technical/mechanical advice. If you have difficulty obtaining factory customer service, PM me your details and I can help. If you have difficulty obtaining technical/mechanical advice, ask it on here, or let me know by PM and I will get the answer from my dealer, or you can call them direct: Knox Marine at 740-694-7774 Tuesday thru Saturday.

[Ron H 520]

I remember the days when it was Top of the line customer service. They have proven it is possible, and a loyal following was the result.

[Migs]

I had a great customer service experience with them earlier this year. I ordered a seat skin and was told it could take 13 weeks. I had no problem and figured I’d get it when I got it. I received a call the 13th week and was given an apology that it wasn’t ready yet but would be receiving it soon. Sure enough in the next week or two I received it. I appreciated the courtesy call and thought they went above and beyond to keep me in the loop. They obviously had my info on their calendar and made a point to advise me.

[bloodman]

Those folks are at Vexus now. Customer service went with them.

Nice try

[ssmithboats]

pretty much all the boat builder want to run parts thru a dealer because a lot of the time the end user dont really know what they need an its a pain to pull it an ship it once an really a pain an a huge waste of time to do it twice. when vexus builds as many boats a day as white river folks do then you can crow about great service .

[printman71]

Pre White River, Ranger had the BassCat way of customer support, dealing directly with the customer when needed.
Post White River, Ranger has adopted the Skeeter way of customer support, EVERYTHING through the dealer.

[jc2bg]

Ranger Parts closed in 2014?

[Rangerdic]

Has anyone else noticed that since White River Marine group aka BassProShops/Tracker boats took over Ranger Boats the lines of communications to the factory customer support or tech service is almost nonexistent. The website refers you to a dealer & when you call about a technical or specification question, you're always referred to the dealership as well. Ranger's customer support is second to none. The fact that you cannot talk to them direct is annoying.

Yes I have...... What a shame!

[gfd]

Thanks for the replies. I'll def keep you in mind jc2bg.

[tracer1]

I've had nothing but good service from them this year and last year. But recently was told to go through my dealer, no problem since my dealer is good to work with, like Johns I guess.

[par4me123]

My son bought a brand new 518 and after two months started having issues with the boat. Trim falling off, screws falling out, a laundry list of things. Appears attention to detail and cost saving has affected quality control.

[gfd]

My son bought a brand new 518 and after two months started having issues with the boat. Trim falling off, screws falling out, a laundry list of things. Appears attention to detail and cost saving has affected quality control.

Yes indeed. There were 2 floor drains that weren't installed & I had to add them myself. The paint on the deck was minimally coated in some areas then the rest. Had to touch them up as well. Center hatch had no gas struts installed to hold the wide lid up. Had to install those too. Just very disappointing now vs the way Ranger's QA & attention to detail is kinda declined now. Their quality, craftsmanship & customer service was the reason why I got another Ranger boat. What a shame.

[dean c]

You guys are the anomaly…most guys are raving about quality/fit-finish.

[Zpilot]

You guys are the anomaly…most guys are raving about quality/fit-finish.

Unfortunately this is what the internet has become. Easy to criticize anonymously.

[mactlman]

You guys are the anomaly…most guys are raving about quality/fit-finish.

i took lots of pics of my "anomalies" for future reference--the fenders look great but I can feel all the metallic in them like a cheese grater the clear is so thin

[dean c]

i took lots of pics of my "anomalies" for future reference--the fenders look great but I can feel all the metallic in them like a cheese grater the clear is so thin

Good for you. Those issues should definitely be taken care of.