I know this is a serious longshot but is there anyone on here associated with Motorguide. I have had my TM Motorguide 109 tour pro in the shop since March I can't get Motorguide, mercury marine, or Atwood to give me any solutions to why it is taking so long to fix my trolling motor. This trolling motor was purchased in spring of 2021 fished a total of 24 days and brought to the shop after it completely locked up during practice for a tournament in feb 2022. After I got home from that event I was able to bring it to the shop mid March of this year to fix the locking of the foot pedal in the forward position and to have the recall that MERCURY MARINE sent out for their anchor mode system and still do not have it back.
After a few emails I finally get a response from mercury marine in April, one email says mercury has nothing to do with motor guide and motorguide has nothing to do with Atwood and the other mail from mercury know all about the details, so im confused as who the hell actually actually manages and owns motor guide. Its now August and the store im working with can't get any help from them either, they feel my pain and have been very supportive but this getting old on a 2700 dollar trolling motor.
At this point id rather they send me a new trolling motor or refund my money id be happy with either, but this is ridiculous.
As for all the MG is crap...dont start, ive been with MG products for the better part of 25 years and this is my first issue with them so please keep those comments to yourself, as im an adult and can form my own opinion of whether or not I will switch brands from here.
Dear Mr. Law,
Thank you for your email regarding your MotorGuide Tour Pro. We appreciate the opportunity to respond to your concerns.
Your dealer was working with our tech team on the update and then needed to order a board which was only diagnosed on April 7th. At that time, we instructed your dealer to call us with the order number so we can try and allocate a board when available. The dealer has not called back with this information as of today.
We hope this information is helpful to you. Should you have any further questions or concerns, please contact our Customer Service department at 920-929-5040 between the hours of 7:30 am and 4:30 pm, Monday through Friday, CST.
Sincerely,
Mercury Outboard Customer Assistance
Ref.# 2022 -
Hello Jason,
Thank you for participating in a recent Mercury Marine survey. We’re glad to hear that you’ve been satisfied with your Mercury outboard; however, we’re sorry that your MotorGuide trolling motor has been causing you some frustration. We do not manufacture MotorGuide products as they are owned and built by Attwood out of Lowell, Michigan. Our call center staff does take the customer service calls for them, but that feedback is then provided to Attwood for review and action. I will certainly forward your email feedback to Attwood regarding your experience with the MotorGuide Tour Pro, and I greatly appreciate you providing that for us to do so. Should you have questions or concerns with your outboard engine in the future, please don’t hesitate to reach out us at the phone number shown below. Thank you again for your time, and we hope you have a safe and happy 2022 boating season!
Thank you,
Adam Schultz
Proactive Consumer Care Specialist
Mercury