Results 1 to 19 of 19
  1. #1
    Member
    Join Date
    Mar 2005
    Location
    Kodiak, AK
    Posts
    4,428

    Motorguide Rep????

    I know this is a serious longshot but is there anyone on here associated with Motorguide. I have had my TM Motorguide 109 tour pro in the shop since March I can't get Motorguide, mercury marine, or Atwood to give me any solutions to why it is taking so long to fix my trolling motor. This trolling motor was purchased in spring of 2021 fished a total of 24 days and brought to the shop after it completely locked up during practice for a tournament in feb 2022. After I got home from that event I was able to bring it to the shop mid March of this year to fix the locking of the foot pedal in the forward position and to have the recall that MERCURY MARINE sent out for their anchor mode system and still do not have it back.
    After a few emails I finally get a response from mercury marine in April, one email says mercury has nothing to do with motor guide and motorguide has nothing to do with Atwood and the other mail from mercury know all about the details, so im confused as who the hell actually actually manages and owns motor guide. Its now August and the store im working with can't get any help from them either, they feel my pain and have been very supportive but this getting old on a 2700 dollar trolling motor.
    At this point id rather they send me a new trolling motor or refund my money id be happy with either, but this is ridiculous.

    As for all the MG is crap...dont start, ive been with MG products for the better part of 25 years and this is my first issue with them so please keep those comments to yourself, as im an adult and can form my own opinion of whether or not I will switch brands from here.

    Dear Mr. Law,
    Thank you for your email regarding your MotorGuide Tour Pro. We appreciate the opportunity to respond to your concerns.
    Your dealer was working with our tech team on the update and then needed to order a board which was only diagnosed on April 7th. At that time, we instructed your dealer to call us with the order number so we can try and allocate a board when available. The dealer has not called back with this information as of today.
    We hope this information is helpful to you. Should you have any further questions or concerns, please contact our Customer Service department at 920-929-5040 between the hours of 7:30 am and 4:30 pm, Monday through Friday, CST.
    Sincerely,
    Mercury Outboard Customer Assistance
    Ref.# 2022 -

    Hello Jason,

    Thank you for participating in a recent Mercury Marine survey. We’re glad to hear that you’ve been satisfied with your Mercury outboard; however, we’re sorry that your MotorGuide trolling motor has been causing you some frustration. We do not manufacture MotorGuide products as they are owned and built by Attwood out of Lowell, Michigan. Our call center staff does take the customer service calls for them, but that feedback is then provided to Attwood for review and action. I will certainly forward your email feedback to Attwood regarding your experience with the MotorGuide Tour Pro, and I greatly appreciate you providing that for us to do so. Should you have questions or concerns with your outboard engine in the future, please don’t hesitate to reach out us at the phone number shown below. Thank you again for your time, and we hope you have a safe and happy 2022 boating season!

    Thank you,

    Adam Schultz
    Proactive Consumer Care Specialist
    Mercury




  2. Ft Gibson Lake America lakefolk's Avatar
    Join Date
    Jun 2006
    Location
    Wagoner OK
    Posts
    29,046
    #3
    Quote Originally Posted by JayLaw View Post
    I know this is a serious longshot but is there anyone on here associated with Motorguide. I have had my TM Motorguide 109 tour pro in the shop since March I can't get Motorguide, mercury marine, or Atwood to give me any solutions to why it is taking so long to fix my trolling motor. This trolling motor was purchased in spring of 2021 fished a total of 24 days and brought to the shop after it completely locked up during practice for a tournament in feb 2022. After I got home from that event I was able to bring it to the shop mid March of this year to fix the locking of the foot pedal in the forward position and to have the recall that MERCURY MARINE sent out for their anchor mode system and still do not have it back.
    After a few emails I finally get a response from mercury marine in April, one email says mercury has nothing to do with motor guide and motorguide has nothing to do with Atwood and the other mail from mercury know all about the details, so im confused as who the hell actually actually manages and owns motor guide. Its now August and the store im working with can't get any help from them either, they feel my pain and have been very supportive but this getting old on a 2700 dollar trolling motor.
    At this point id rather they send me a new trolling motor or refund my money id be happy with either, but this is ridiculous.

    As for all the MG is crap...dont start, ive been with MG products for the better part of 25 years and this is my first issue with them so please keep those comments to yourself, as im an adult and can form my own opinion of whether or not I will switch brands from here.

    Dear Mr. Law,
    Thank you for your email regarding your MotorGuide Tour Pro. We appreciate the opportunity to respond to your concerns.
    Your dealer was working with our tech team on the update and then needed to order a board which was only diagnosed on April 7th. At that time, we instructed your dealer to call us with the order number so we can try and allocate a board when available. The dealer has not called back with this information as of today.
    We hope this information is helpful to you. Should you have any further questions or concerns, please contact our Customer Service department at 920-929-5040 between the hours of 7:30 am and 4:30 pm, Monday through Friday, CST.
    Sincerely,
    Mercury Outboard Customer Assistance
    Ref.# 2022 -

    Hello Jason,

    Thank you for participating in a recent Mercury Marine survey. We’re glad to hear that you’ve been satisfied with your Mercury outboard; however, we’re sorry that your MotorGuide trolling motor has been causing you some frustration. We do not manufacture MotorGuide products as they are owned and built by Attwood out of Lowell, Michigan. Our call center staff does take the customer service calls for them, but that feedback is then provided to Attwood for review and action. I will certainly forward your email feedback to Attwood regarding your experience with the MotorGuide Tour Pro, and I greatly appreciate you providing that for us to do so. Should you have questions or concerns with your outboard engine in the future, please don’t hesitate to reach out us at the phone number shown below. Thank you again for your time, and we hope you have a safe and happy 2022 boating season!

    Thank you,

    Adam Schultz
    Proactive Consumer Care Specialist
    Mercury
    i think i see a pattern..........


    "Being a winner is more than getting a first place trophy, it is acting like the effort was an honor and the trophy is just a decoration."

    "A successful man is one who can lay a firm foundation with the bricks others have thrown at him"

  3. Member wareagle24's Avatar
    Join Date
    Aug 2009
    Location
    Florence, Al.
    Posts
    16,317
    #4
    ^^^^^^ You and me both.

  4. Member
    Join Date
    Mar 2016
    Location
    Edmonds, WA
    Posts
    8,568
    #5
    Hoping you had a spare trolling motor so you could at least fish.

    I know you asked for no motor guide bashing, but I bought an xi5 and that thing was a complete pos. They should be embarrassed they released it to the public.
    2020 Nitro Z20 Pro Package

  5. Member
    Join Date
    Mar 2005
    Location
    Kodiak, AK
    Posts
    4,428
    #6
    Quote Originally Posted by lakefolk View Post
    i think i see a pattern..........
    The authorized repair center did respond, has gotten the parts from MG (in June), and the recall issues still remain with the trolling motor, they aren't just some shop that gets the part from MG puts it in and calls me a says hey your good to go, they repair, inspect, install part and actually test the product before telling their customer to come and get it. I have called MG CS two other times now and have referenced my claim number and they say they will get back in touch with me or the repair center. Ive had zero response from them since June after the last control board failed that they sent. The shops says the TM works in manual mode and I can come get it if I want, but thats not why I bought that type of TM, I wanted the anchor mode system and that part has failed. Guys I can only go with what the repair shop tells me because I can't get an answer from MG hence my post here asking for a MG rep to look into this. Id love to hear the other side of the story I just need MG, Atwood, Mercury marine or apparently now Brunswick to tell it to me.

    And yes I have a spare and yes its an XI5 MG which BTW has been an excellent motor for me, I will agree the foot pedal was a terrible design but it works.



  6. Member
    Join Date
    Dec 2014
    Location
    tennesse
    Posts
    2,864
    #7
    Contact the Brunswick guy. (copied from #2) Stuff rolls down hill. jus sayin
    Lee GordonVice President – Brunswick Global Communications & Public Affairs
    Brunswick Office: 847-735-4003
    Cell: 904-860-8848
    Lee.Gordon@Brunswick.com

  7. Member
    Join Date
    Jul 2004
    Location
    York PA
    Posts
    3,195
    #8
    Yes some response from MG has been slow. That shop should have gotten the dongle to plug in and do the update.

  8. iNCORRECT pOLITICALLY
    Join Date
    Jan 2012
    Location
    Little Rock, AR
    Posts
    10,174
    #9
    Quote Originally Posted by Mcjenson View Post
    Hoping you had a spare trolling motor so you could at least fish.

    I know you asked for no motor guide bashing, but I bought an xi5 and that thing was a complete pos. They should be embarrassed they released it to the public.
    Yup, mine was a pos too. Hated that thing. Bought it about a month before I knew the Ultrex existed.
    2023 Xpress H18 with 115 SHO and Powertech NRS4 21p
    8" Bob's Action Jack
    Garmin Echomap 12, 10, 9, and LVS34 networked with Netgear Switch
    Ultrex
    Trick Steps and Ramp N Clamp
    Pulled by a 2016 single cab HEMI Ram

    No one likes a pot licker or GPS pirate. FIND YOUR OWN FISH!

  9. Member Caymas ProXS's Avatar
    Join Date
    Jan 2011
    Location
    Lake Oconee GA.
    Posts
    1,912
    #10
    If they are truly the repair shop you mention they are, I’d simply be asking them to provide you with the appropriate names, numbers, email, etc. for you to contact seeing how they can’t get answers themselves worth sharing with you.

    or just write it off as a bad decision & go purchase a TM that doesn’t cause that much stress.

  10. iNCORRECT pOLITICALLY
    Join Date
    Jan 2012
    Location
    Little Rock, AR
    Posts
    10,174
    #11
    Quote Originally Posted by Caymas ProXS View Post

    or just write it off as a bad decision & go purchase a TM that doesn’t cause that much stress.
    This is what I'd do and what I did with my Xi5. I gave it to my buddy to see if he had the same problems I did (he did) and told him to throw it in a dumpster for all I care. I know the OP didn't want this to turn into a MG bashing thread but it sounds like the company deserves to be raked over the coals at this point unless there's more to the story.
    2023 Xpress H18 with 115 SHO and Powertech NRS4 21p
    8" Bob's Action Jack
    Garmin Echomap 12, 10, 9, and LVS34 networked with Netgear Switch
    Ultrex
    Trick Steps and Ramp N Clamp
    Pulled by a 2016 single cab HEMI Ram

    No one likes a pot licker or GPS pirate. FIND YOUR OWN FISH!

  11. Member skeeterator's Avatar
    Join Date
    Sep 2005
    Location
    Columbus,IN
    Posts
    13,264
    #12
    MG deserves bashing after putting that pos tour pro on the market. I've come real close to making a YouTube video of myself with my Sawzall cutting mine into pieces.

  12. Lowrance/Garmin/GPS Moderator fishin couillon's Avatar
    Join Date
    Jun 2004
    Location
    Pineville, La
    Posts
    33,016
    #13
    Not sure as of today but MotorGuide was/is a sponsor of the board.
    YOU are not entitled to what I have earned!!!!!

    2014 Phoenix 619 Pro / 2014 Mercury 200 Pro XS

  13. Member
    Join Date
    Mar 2005
    Location
    Kodiak, AK
    Posts
    4,428
    #14
    As of this AM, Motorguide has asked the repair center to perform a few more test on the motor and should be able to determine if the unit can be repaired, if not then they will replace, according to the shop. Ill update when I when I know more.



  14. Member dwtaylor's Avatar
    Join Date
    Oct 2015
    Location
    Oshkosh, Wisconsin
    Posts
    1,138
    #15
    Good luck!

    It is no news that the tour pro has/had issues that needs authorized service centers to fix.

    The main issue is that there are no where near as many authorized service centers for motorguide around. At least you found one. One of the nearest ones to me flat out told me they don't like dealing with them and will probably drop them soon as a result.

  15. Member jbassman87's Avatar
    Join Date
    Dec 2006
    Location
    Yates Center, KS
    Posts
    24,542
    #16
    Quote Originally Posted by JayLaw View Post
    As of this AM, Motorguide has asked the repair center to perform a few more test on the motor and should be able to determine if the unit can be repaired, if not then they will replace, according to the shop. Ill update when I when I know more.
    I hope they get it resolved for you. Used motorguide for a long time, but bought an Ultrex to have the spotlock. Now I am waiting on the motorguide to get all the issues worked out before switching back.

  16. Member
    Join Date
    Mar 2005
    Location
    Kodiak, AK
    Posts
    4,428
    #17
    Just got off the phone with the service repair center and they said Motorguide is sending them a new trolling motor as they can't fix mine, so while this has been a long 5 months in waiting for my trolling motor to be fixed, im at least happy to see MG step up and replace the unit under warranty. Thanks for the input from this board and I dont know if this post had any influence on them or not but within the past week I finally got things moving on this issue.



  17. Lowrance/Garmin/GPS Moderator fishin couillon's Avatar
    Join Date
    Jun 2004
    Location
    Pineville, La
    Posts
    33,016
    #18
    Glad you got another coming to you but IMO shouldnt have taken 5 months.......
    YOU are not entitled to what I have earned!!!!!

    2014 Phoenix 619 Pro / 2014 Mercury 200 Pro XS

  18. Member
    Join Date
    Aug 2005
    Location
    Yorktown, VA
    Posts
    2,388
    #19
    Quote Originally Posted by JayLaw View Post
    Just got off the phone with the service repair center and they said Motorguide is sending them a new trolling motor as they can't fix mine, so while this has been a long 5 months in waiting for my trolling motor to be fixed, im at least happy to see MG step up and replace the unit under warranty. Thanks for the input from this board and I dont know if this post had any influence on them or not but within the past week I finally got things moving on this issue.
    Glad you got your replacement Jay.
    Richard Bates
    USCG Retired
    2010 Bass Cat Puma
    2012 250 hp Mercury ProXS
    Family Boat - 2011 Key West 189FS w/ Yamaha F115TX
    Truck - 2005 GMC 3500 D/A SRW LB CC
    RV- 2012 RoadTrek 210 Simplicity (named E-Pod)


    http://BassCat.com
    Purefishing.com
    Denalirods.com