Two different days last week I waited on hold longer than an hour. I’m at 35 minutes and counting today. The site specifically says you have to call if the unit is out of warranty. If phone traffic is that high, why in the world don’t they let you request it via email?
If you have integrity, nothing else matters. If you don't have integrity,
nothing else matters.
You might try an email to ask for a better way to handle it. https://humminbird-help.johnsonoutdo...s/requests/new
While you are on hold! Email is usually a next day response. Mondays and Fridays are usually bad news days. Bob
Tell me where has a slow movin' once quick draw outlaw got to go
Since I sent messages with simple questions via that form 3 different times in December with no response, I don’t hold out much hope. To be honest, I’m regretting my Ultrex purchase. They claim 3-5 business day turnaround for repairs, but they can’t even answer a phone in that timespan and completely ignore my emails.Originally Posted by bobcoy
If you have integrity, nothing else matters. If you don't have integrity,
nothing else matters.
Wow CatFan, I figured you would know somebody being the EWTM Moderator...
Well, I didn’t want to pull rank!Wow CatFan, I figured you would know somebody being the EWTM Moderator...
If you have integrity, nothing else matters. If you don't have integrity,
nothing else matters.
Did not realize you were talking about Minn Kota. No servicing dealer or ASC within driving distance?
Tell me where has a slow movin' once quick draw outlaw got to go
No, talking about a Helix. Same contact forms etc. though.
If you have integrity, nothing else matters. If you don't have integrity,
nothing else matters.
Actually Minn Kota service locations make it easier if there is one within an hours drive or so. You can just call them and make an appointment. You might even try the fish smart app. Good luck. Bob
Tell me where has a slow movin' once quick draw outlaw got to go
Hour and 45 minutes and I gave up. Phone battery is low and have to leave for a basketball game.
If you have integrity, nothing else matters. If you don't have integrity,
nothing else matters.
Well, to their credit they got back to me pretty fast on the email. Said it might be three days before they get in touch because of the volume and staffing, but I'm perfectly fine with that as an option to being on hold for so long.
If you have integrity, nothing else matters. If you don't have integrity,
nothing else matters.
I have used their live chat feature a number of times, always got to me within 20 minutes
Well at least they are trying to hire, tech rep advertised for Bama and Mich.
$17 to start and $1500 bonus if you manage to survive a year!
Apply at Johnson Outdoors today
Yeah, but this is what their web site says "All returns – in or out of warranty – require a return authorization in order to be accepted at our facility. If your product is in warranty, this request can be made by email, chat or SMS. If your repair is out of warranty or you do not know the status of your warranty, you will need to call us at 1-800-633-1468 to be issued a return authorization."
If you have integrity, nothing else matters. If you don't have integrity,
nothing else matters.
The absolute best way to talk with a Humminbird Tech Support person these days is to use the FishSmart App. Right on the home screen is the ability to request a call-back. Just enter the information and they will call you. No need to be on hold at all. I've used it 3 times within the last year and, in all 3 cases, I received a call-back in less than 30 minutes.
Once you speak with them, you will get a follow-up email detailing the conversation and actions to be taken by them as well as any actions they need from you. You can then use that email to correspond back & forth or use the FishSmart App to get another call-back.
---> Regards, Steve Yarbrough (AKA: SLYDoggieTN on YouTube)
- Apex 19/16/13, Mega 360, and Mega Live
- Minn Kota Ulterra Quest Trolling Motor
- (2) Cannon Optimum Bluetooth Downriggers
- Impulse Lithium Batteries... 36V 60AH for Trolling Motor, (2) 12V 120AH for Cranking & Electronics, 12V 60AH for Downriggers
They maybe even seem to be short staffed to up-date the automated messages?
Well they outdid themselves. They got back with me today and here is how I’m supposed to proceed:
”You may pay with a credit card so please call us at 1-800-633-1468 prior shipment to receive a return authorization number and provide payment information. Do not send cash. ”
If I could call them, there would be no problem to start with.
If you have integrity, nothing else matters. If you don't have integrity,
nothing else matters.
WOW
You got to feel like your being punk'd
"The handicapped angler"
So no cash! So you can't wave a $20 dollar bill to get more attention , like in a strip club.
Sadly I’ve sunk in excess of $3000 with this company in the last month and 3 days and was expecting to replace the rest of my units with their products this year. Makes you have second thoughts.
Bottom line is I’ve spent 3 hours and 57 minutes trying to pay the company $229.45 to fix a unit, and I’m no closer to getting it fixed than when I was sitting at my workbench more than a week ago and decided I was going to have to send it in for repair.
If you have integrity, nothing else matters. If you don't have integrity,
nothing else matters.
Finally got it done!
Called this morning, but only had about a half hour until I had to be somewhere. Gave up on that one. Called about 12:45 and the menu options were different. They’ve separated the troubleshooting help calls to their own selection, which makes perfect sense. I got through in just a few minutes, got my RMA and the unit is on its way!
If you have integrity, nothing else matters. If you don't have integrity,
nothing else matters.
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