After touring factory and test driving some over the summer me and my father put deposit down and ordered a basically fully loaded DVX22 on September 1st.
We were told multiple times at the factory, and at the local dealership by ordering in September we could have our boat done and to us, end of November or in December. Knew November was long shot but not concerned as long as we get it before Spring crappie. After that news we sold our other boat and put that money towards this new boat thru the dealership.
Tried to get updates in November, were told by dealership it would probably be end of December and that they were just now "pulling the sheet" to start production. When December got here and no detailed info we hassled dealer before the holidays for a status update. He claimed he'd contacted Vexus 3 times and didn't get a response Called sales manager for Vexus I met when touring the plant, he told us that's not true and he'd reach out to territory rep for my dealership.
Finally, got solid answer from territory rep....he says the colors were never supplied by dealership (I'm assuming until very recently). He is now doing everything short of guaranteeing our boat be started and completed first week in March. So after 4 months, they tell us they're basically starting from scratch and hopefully it'll be done in 2 months. I was so excited to get this started after touring, and learning more about this company but this experience is testing my patience. I understand the majority of this is the fault of the dealership (which we told Vexus from the get go we'd prefer to order direct and not have to deal with this local dealer as we've only had and heard of terrible experiences with).
Anyone else have a terrible experience ordering their boats?
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Originally Posted by CallWhy
