Batteries Plus X2 Warranty Issue

[apenland01]

I have a BP X2 31 that isn't performing to spec as I see it and it has 8 months of warranty left. I am getting a dim front graph and low voltage alarm after the first few hours of fishing and had to jump it a couple of times late in the day. This has only happened in the last 6 weeks or so.

I pulled the battery and took it to my local BP and they did a load test and said the battery is good. I asked for a load test over time and what they did was load test, let it sit overnight, then load test again. Battery "good". I told them they needed to do some type of load test over time keeping a sustained draw on it to simulate the conditions.

I explained the application where I was using the battery and they said it didn't matter, the warranty policy was that they would not replace the battery unless it tested "bad" on a single load test. Since my battery passed this test, it is "good".

I called the customer service department and they connected to the store and explained the situation. She said that they would not replace the battery. I asked if they would prorate or something, since I'm not putting it back in my boat and she said "no proration or replacement for a good battery".

I can't believe this is the warranty policy for a marine battery on a bass boat...

[Jig_Man]

Oh I can believe it. I had 2 interstates take a dump. Each was less than a year old. The distributor replaced the first one. 10 months later he replaced the second one and said don’t come back.

[ilostmypistons]

X2s always pass ,the load test. I turn one graph on with voltage and and time displayed and take a picture every 5 or 10 minutes and have them try to explain why the battery drops voltage so fast when it passes a load test. Then they give me a new battery

[06 SB]

Put something on it like an extra bilge pump and just let it run down as far as possible then let it sit for a months. Try to charge it up and it will most likely be dead.

[CatFan]

Sounds like an outboard issue.

[bobcoy]

Apenland, They pretty much have you where they want you. Their warranty must stipulate a certain test if passed is what they consider good. Your issue is the total capacity(Amp hours) is reduced by time and use but not the criteria they use. Actually not a ripoff. Depending on usage and charging routine a user can shorten the life of their batteries by over discharging and or not charging back up to 100% promptly after use. Most warranties are for the benefit and protection of the seller at least as much as protecting the buyer. Not sure how they are treating you maybe buy from somebody else. JMO Bob

[fishnfireman]

Apenland, They pretty much have you where they want you. Their warranty must stipulate a certain test if passed is what they consider good. Your issue is the total capacity(Amp hours) is reduced by time and use but not the criteria they use. Actually not a ripoff. Depending on usage and charging routine a user can shorten the life of their batteries by over discharging and or not charging back up to 100% promptly after use. Most warranties are for the benefit and protection of the seller at least as much as protecting the buyer. Not sure how they are treating you maybe buy from somebody else. JMO Bob

^^^^what he said^^^^

[rangerranger]

I've been through the same scenario with two X2s. The initially test out fine but run down quickly on a load test.
I had one store refuse to replace one. Took it to another store and they replaced with no questions.

[Bahala]

I had the same issue with an X2. It was running down quick but passed the load test. The store gave me a Duracell brand battery to try for the weekend and it performed flawlessly. They then agreed to replace the battery. The second one never had an issue.

[catdude28]

Again, all true what bobcoy said in his post. As well, today our crank batteries perform dual purpose. We use them for cranking which requires a high burst of amperage for a short time. And we also use them like a deep cycle, where we depend on them to provide a low amperage for a long time to run all of our accessories. Load testing really tests only their cranking ability and your battery passed that test.

[apenland01]

Yes, the battery passed the test, so it's going into an RV for the rest of the warranty period. I decided to get a new X2 since I have a tournament coming up and can't be down. The closest place to get the same battery is Bass Pro, but I don't have one local to me. If the old X2 doesn't make it 8 months in the RV under heavy use, it will get replaced and I will sell it.

[OverTimeAgain]

Ey I'm in the same spot. I've got 6 months of warranty left, but this battery is too dead to crank my motor after 4hrs with just a 9" graph running.



They test it and "it's good!"




Anyway - ionic lithium cranking battery is at $789. I figured screw it, if I go through another x2 within 10 years I'll have spent more on x2s then s lithium..


Not too mention I drop 41lbs.

[haus9393]

Batteries wear out. The warranty is there to protect against a major failure of the battery like a bad cell or whatever not really against normal wear and tear imo.

[apenland01]

Batteries wear out. The warranty is there to protect against a major failure of the battery like a bad cell or whatever not really against normal wear and tear imo.

I somewhat agree, but full replacement warranty is full replacement warranty. The confusion was that I believed it would be covered under warranty if it wasn't performing to spec, not if it was a "bad" battery vs "good" battery on a simple load test. They weren't willing to do any other testing on it, which is what was disappointing to me.

In any event, the battery is the best choice for me at the moment, since lithium would require spending more money than for just the battery at the moment...

[blakesfav]

Old thread, but count me as another casualty of the X2 warranty scam. They'll never see me near one again.

[1BADAIR]

what charger?

[NoCAL]

Mine has functioned flawlessly for almost 3 years.

[apenland01]

Wow, yes this is an old thread. That battery is still running in the toy hauler with no problem. I have no idea why it wasn't working in my boat, but the new one I bought when I started this thread is still running strong. It's since gotten a Noco GenPro 10x4, since I have a lithium for graphs, so the charger is much more robust than what I had at the time. I still like the X2 batteries a lot and have never had an issue other than this one, which could have been a charger issue.