Great Service Experience

[scgreg]

No matter how well a product is made, there is always a chance that something will go wrong. I was trailering my VX 20 late Saturday afternoon and ran into a challenge with the trailer braking system. I was very worried on a Saturday afternoon, knowing I was leaving that Wednesday morning at o dark hundred for a long trip through big hills.

Reached out to the Vexus folks and Steve Clark in particular on Monday morning. Every part I could need was shipped in an expedited manner to the shop and I am sitting here in my driveway ready to go tomorrow, Wednesday morning as planned.

It is not just the product....it is the people and the service behind the product that make a difference. The gentlemen that runs the trailer department gave me his personal cell number to call for any adjustments that might be necessary....he would walk the techs through the process. I am sitting here right now knowing what a great decision I made to buy a Vexus boat. My next one will be a Vexus too.

Thank you so much Vexus team!

[Koma]

Great to hear and glad your able to go on your trip worry free!

[ifishinxs]

Its one of the many reason why I bought a Vexus! My reginal rep is Keith Tripp. He has been amazing to deal with. My closest dealer is over 6 hours away. Keith has helped me through the few small issues I have had.

[MarkG52]

Nice!

[unpaulie]

Who is the rep for the PA area?

[Jimbug]

I’m past two years on my 2019 AVX1980/G2 and Vexus and Bay Marine have been terrific on the few issues I have had with my rig. I have no doubt if I had a major issue in the future they would be there to help. If you have any issue you are not happy with call your dealer and/or Vexus first before complaining on social media or forums. Give them a chance to make it right and save yourself time and aggravation in the process.