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  1. Kelly Dearwester
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    #21 02-11-2021, 06:14 AM
    Same here. I was impressed with service and support. Got my replacement 24 hours after I reported my issue.
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  2. Outsider
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    #22 03-03-2021, 05:10 PM
    Has anyone figured out why some get theirs replaced quickly while others seem to get the run-around? Just trying to figure out if there is something that a person needs to do or say to help expedite the process of getting a bad unit replaced?
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  3. XRD
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    #23 03-03-2021, 07:55 PM
    Quote Originally Posted by Outsider View Post
    Has anyone figured out why some get theirs replaced quickly while others seem to get the run-around? Just trying to figure out if there is something that a person needs to do or say to help expedite the process of getting a bad unit replaced?
    From what I can tell, no one has recieved a replacement from Lowrance since very early in the year. I think the ones that have, exchanged it at the place of purchase if they had another in stock. I first found I had a dud in January, others I know of in early February. We're still waiting.
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  4. snoopy
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    #24 03-03-2021, 08:46 PM
    I just received an email saying replacement has shipped. Says shipped 216am on 3/4. Looks like its coming from Australia
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  5. jchips
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    #25 03-03-2021, 08:53 PM
    I'll be damned! Just got an email that my replacement unit shipped at 7:47 pm this evening. Those folks have taken a pounding over this, but it was mostly self inflicted. Just hope it works.
    I'm a life long Lowrance guy.
    Wasn't excited about having to add a Garmin.
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  6. Roadracer
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    #26 03-03-2021, 09:24 PM
    I just received the same notice.

    ”We have Shipped your Navico RMA for Case: CA105XXXXX CRM:0004007XXXXX”

    Nice!
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  7. RdRngR
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    #27 03-04-2021, 06:22 AM
    Same for me
    2B576211
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  8. wheelerdealer
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    #28 03-04-2021, 11:40 AM
    I was finally able to water test mine yesterday and it was junk. I called yesterday and got shipping confirmation late yesterday mine would be here today. I was told I was the last one on the shipment, dumb luck I guess but thankful. Zero issues on the service side, send mine back once new one arrives and installed.
    Ranger 518 dvx!!
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  9. RdRngR
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    #29 03-04-2021, 02:55 PM
    Mine arrived today
    2B576211
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  10. wheelerdealer
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    #30 03-04-2021, 02:56 PM
    Mine arrived, installed new box and ducer now I have no source which was not the case prior. All software 100% up to date? Frustrated
    Ranger 518 dvx!!
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  11. wheelerdealer
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    #31 03-04-2021, 03:24 PM
    Soft reset fixed the issue for me.
    Ranger 518 dvx!!
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  12. dean c
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    #32 03-04-2021, 03:42 PM
    Quote Originally Posted by wheelerdealer View Post
    Mine arrived, installed new box and ducer now I have no source which was not the case prior. All software 100% up to date? Frustrated
    I installed and had the “no source” message as well...hard reset fixed it for me.
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  13. BRETT
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    #33 03-04-2021, 10:42 PM
    I am still waiting...hopefully I receive an email very soon on replacement shipment.
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  14. XRD
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    #34 03-05-2021, 07:12 AM
    My replacement is scheduled to be at my house by 8 pm tonight.
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  15. dean c
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    #35 03-09-2021, 09:29 AM
    Quote Originally Posted by BRETT View Post
    I am still waiting...hopefully I receive an email very soon on replacement shipment.
    Brett...I got your PM...your inbox is full. Will not allow a reply.
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  16. BWQK
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    #36 03-09-2021, 10:09 AM
    Have any of you with the replacement units used them on the water yet?


    I was wondering if the worked properly.
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  17. RdRngR
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    #37 03-09-2021, 11:13 AM
    http://www.bbcboards.net/showthread.php?t=1112247
    2B576211
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  18. BRETT
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    #38 03-09-2021, 11:45 AM
    Quote Originally Posted by dean c View Post
    Brett...I got your PM...your inbox is full. Will not allow a reply.
    Cleaned out inbox. haha. Thank you for your help Dean!
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  19. dean c
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    #39 03-09-2021, 06:44 PM
    Quote Originally Posted by BRETT View Post
    Cleaned out inbox. haha. Thank you for your help Dean!
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  20. TrokarJigN
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    #40 03-09-2021, 08:53 PM
    I was able to install and use my active target yesterday for the first time. It shows about 20 feet and the image is gone beyond that. I spoke with Cole in Tulsa and customer service was great. They are sending a new module and transducer. I had a 12/4 RMP preordered unit. He told me that my serial number fell into a range of units with weak transducers. He said there have been product delays but he was showing some units in the Memphis area.
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