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  1. 02-03-2021, 06:22 PM #1
    teamroper60
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    Well this sucks..

    Not what I wanted to find today...20210203_161506.jpg
    2021 Phoenix 818 PRO/ 175hp Mercury Pro XS, 2 Helix 9s, Mega 360, Garmin 93sv, Livescope, Sea Clear harness.
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  2. shortstick
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    #2 02-03-2021, 06:29 PM
    What caused it. Looks like a bullet hole.
    Mike
    2019 Phoenix 721 pro xp
    Mercury 250 pro xs
    2B575862
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  3. teamroper60
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    #3 02-03-2021, 06:38 PM
    LOL the dealer thinks there was an air pocket in the fiberglass/gelcoat.. Waiting to hear back on when I take it in for repair.
    2021 Phoenix 818 PRO/ 175hp Mercury Pro XS, 2 Helix 9s, Mega 360, Garmin 93sv, Livescope, Sea Clear harness.
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  4. HTC33
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    #4 02-03-2021, 06:43 PM
    Is that the recessed bow light?
    2019 Ranger z521c (RGR17030E819)
    Mercury 250 Pro XS 4 stroke V8 (2B531611)
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  5. teamroper60
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    #5 02-03-2021, 06:46 PM
    No, its on the hull, on the flat side of the outermost chine, right below the N in Phoenix
    2021 Phoenix 818 PRO/ 175hp Mercury Pro XS, 2 Helix 9s, Mega 360, Garmin 93sv, Livescope, Sea Clear harness.
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  6. fishin couillon
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    #6 02-03-2021, 08:13 PM
    Ouch....
    YOU are not entitled to what I have earned!!!!!

    2014 Phoenix 619 Pro / 2014 Mercury 200 Pro XS
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  7. HTC33
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    #7 02-03-2021, 08:55 PM
    Oh, wow....that’s crazy. I’m sure they will fix you up, though.
    2019 Ranger z521c (RGR17030E819)
    Mercury 250 Pro XS 4 stroke V8 (2B531611)
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  8. Dex721
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    #8 02-03-2021, 11:39 PM
    Had the same thing happen to my last boat. Blazer 202. Had several voids under the top gel. Was cracking like an egg. Blazer took care of it. Hope Phoenix does the same.
    Dex Bryant - West Des Moines, IA
    2016 Phoenix 721 /250 Merc
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  9. kry29
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    #9 02-04-2021, 06:43 AM
    Phoenix will fix it, no doubt about that. Does kind of look like a void in there. And dont worry, a good glass shop can make it look like new. I had a small spot fixed on mine and you couldnt tell at all
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  10. Landar
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    #10 02-04-2021, 02:34 PM
    My buddy just got a brand new 721 last week and had the same issue.
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  11. teamroper60
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    #11 02-04-2021, 04:55 PM
    UPDATE: I sent the pic to Tim at Phoenix this morning. This afternoon, my dealer called to say Tim had contacted them and is sending the repair materials out. THAT is excellent customer service from both Phoenix and my dealer!
    2021 Phoenix 818 PRO/ 175hp Mercury Pro XS, 2 Helix 9s, Mega 360, Garmin 93sv, Livescope, Sea Clear harness.
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  12. laposta28
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    #12 02-04-2021, 05:16 PM
    I saw the post and kept quiet to see the outcome which I 100% knew would end in the person saying now that’s CUSTOMER SERVICE! I’ve had numerous Phoenix boats since 2010. Their customer service is ridiculously TOP NOTCH! Tim is the man!
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  13. teamroper60
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    #13 02-04-2021, 11:37 PM
    Second update: I got a call directly from Tim as well. Basically he wanted to fill me in on what was happening on his end and reassure me this is an easy fix. Very classy move! Even though I obviously wish the problem never existed, This level of customer service makes me very glad I bought a Phoenix.
    2021 Phoenix 818 PRO/ 175hp Mercury Pro XS, 2 Helix 9s, Mega 360, Garmin 93sv, Livescope, Sea Clear harness.
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  14. Sefty77
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    #14 02-25-2021, 04:32 PM
    What's the latest teamroper? Did you get it fixed up?
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  15. teamroper60
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    #15 02-26-2021, 09:06 AM
    Quote Originally Posted by Sefty77 View Post
    What's the latest teamroper? Did you get it fixed up?
    It is at the dealership for repair right now. (Would've been there 2 weeks ago but mother nature decided we needed to mimic the north pole for a bit.)
    2021 Phoenix 818 PRO/ 175hp Mercury Pro XS, 2 Helix 9s, Mega 360, Garmin 93sv, Livescope, Sea Clear harness.
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  16. Phoenix Ed
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    #16 02-26-2021, 09:21 AM
    I had a spot on my 2013 721 that was in the gel, did not pop like that but Phoenix took care of me on a boat that at the time was over 6 years old.
    2021 Phoenix 819 - Mercury 200 Pro XS - Ser No 2B779353
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  17. teamroper60
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    #17 03-03-2021, 10:02 PM
    Final update: Picked the boat up today. You would never know it had been there. Super happy with the repair and with the way Phoenix and my dealer, Lewis Boats handled it.
    2021 Phoenix 818 PRO/ 175hp Mercury Pro XS, 2 Helix 9s, Mega 360, Garmin 93sv, Livescope, Sea Clear harness.
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  18. 78Staff
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    #18 03-04-2021, 03:24 PM
    Quote Originally Posted by teamroper60 View Post
    Final update: Picked the boat up today. You would never know it had been there. Super happy with the repair and with the way Phoenix and my dealer, Lewis Boats handled it.
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