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  1. #1
    Member
    Join Date
    Oct 2017
    Location
    Ontario
    Posts
    1,138

    Power Pole Service is outstanding

    I had a chat with Power Pole today about ordering a set of new spikes. I told them that I had worn them down but they were still usable and just wanted a spare set, I asked how do I pay you for them. They said "pay for what"? they are warrantied for life. I told them again they are not broken just worn, I just need a spare set. The guy laughed and then told me they are ordered and on there way. Now that is one reason I no longer have Talons on my boat, Outstanding customer service and support. And to top it off last summer I was having problems with my batteries. I thought it was the Power Pole Charge. I worked with their support engineers who said this. "It does not look like the Charge is the problem but just incase we will send you a new one and send the original one back after the issue is fixed" Turned out not to be the Charge but a dead BMS that the battery manufacture never helped with. As they say you get what you pay for and WOW I sure got the best with PP.
    Risen From The Ashes!!

  2. BBC SPONSOR
    Join Date
    Apr 2009
    Location
    Russellville, AR
    Posts
    1,745
    #2
    Power Pole is truly has the best customer service in the business bar none!

  3. BBC SPONSOR/ Shallow Water Anchors Moderator
    Join Date
    Apr 2015
    Location
    New York
    Posts
    10,920
    #3
    Quote Originally Posted by shooter64 View Post
    Power Pole is truly has the best customer service in the business bar none!
    100% without a doubt..

  4. Member Welaka's Avatar
    Join Date
    Jan 2007
    Location
    Welak,Fairmont
    Posts
    2,432
    #4
    I had the same experience on a switch last year. I will never buy anything else for sure.
    2022 Caymas cx20pro 250 Pro XS s/n 3B099812

  5. Member VH5150's Avatar
    Join Date
    Aug 2014
    Location
    Hudson Valley, NY
    Posts
    515
    #5
    The best for sure !

  6. Member
    Join Date
    Aug 2013
    Location
    Northern California
    Posts
    9
    #6
    Hmmm! I've called five times this week and can't get anyone to answer the warranty service/tech support line. I've left two messages and still no return call. I've heard good things about the company. Maybe staffing problem. IDK.

  7. Member
    Join Date
    Jan 2012
    Location
    clearlake
    Posts
    127
    #7
    They have the absolute best customer service around !

  8. Member
    Join Date
    May 2007
    Location
    Colonial Heights Virginia
    Posts
    5,104
    #8
    Deltabass,
    use the chat feature and someone will reply back.

  9. Moderator Fishysam's Avatar
    Join Date
    Oct 2016
    Location
    Jamestown North Dakota
    Posts
    9,318
    #9
    They have been great, but fun a have to try my luck again tonight/tomorrow.
    Mercury 250 proxs 2B115089

  10. Moderator Fishysam's Avatar
    Join Date
    Oct 2016
    Location
    Jamestown North Dakota
    Posts
    9,318
    #10
    I Opened up a line of conversation with them and in approximately 3 minutes they had parts coming to remedy my issue.
    Mercury 250 proxs 2B115089

  11. Member
    Join Date
    Aug 2005
    Location
    St Michael,MN
    Posts
    305
    #11
    How do you chat with them? I have messaged them on facebook and no response.

  12. BBC SPONSOR/ Shallow Water Anchors Moderator
    Join Date
    Apr 2015
    Location
    New York
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    10,920
    #12
    Quote Originally Posted by TBBasser View Post
    How do you chat with them? I have messaged them on facebook and no response.
    during business hours live chat window will be on right lower corner of screen. social media would take forever or get no reply

  13. Moderator Fishysam's Avatar
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    Oct 2016
    Location
    Jamestown North Dakota
    Posts
    9,318
    #13
    Quote Originally Posted by KandKKustomz View Post
    during business hours live chat window will be on right lower corner of screen. social media would take forever or get no reply
    Of powerpole. Com
    Mercury 250 proxs 2B115089

  14. BBC SPONSOR/ Shallow Water Anchors Moderator
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    Apr 2015
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    New York
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    10,920
    #14
    Quote Originally Posted by Fishysam View Post
    Of powerpole. Com
    power-pole.com....yeah forgot that.