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  1. #1
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    BassCat parts department

    Has anyone ordered direct from BassCat parts recently. I ordered some stocked parts over New Years and haven’t had gotten a shipping notice yet. They have not replied to any of my emails, one before I ordered and one after and when I call I get out on hold for a long time. I waited through the hold on Monday and someone said my order would ship that day or the next. Is it typical to wait a couple weeks for the order to ship? Do they send a shipping email? If it is Norma, that’s fine, I just would like to know if/when my order will ship.

  2. Member iron banks's Avatar
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    Apr 2007
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    Metairie, LA
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    #2
    No, usually very prompt. I would call again and confirm with them.

  3. Member
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    Jan 2016
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    King William VA
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    #3
    Something is not right. Call them... ask for Allen in parts.
    Roger Jenks Jr
    2021 Bass Cat Lynx
    250 Pro xs 4S Serial # 3B010758


  4. Member
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    Jan 2015
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    Ruther Glen,VA
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    #4
    Something fell through the cracks. That is not normal for them. Call Allen like others have stated.

  5. Member
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    Aug 2020
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    #5
    I just talked to Allen, definitely wasn't him the last time I called, anyway he said he was going to print my ticket and look into why my order had not shipped yet and call me back. I didn't want to badger them so I thought I would see what was typical for a wait time.

    Edit: Well they don't have what I ordered and won't be having any more made so I guess I will continue to look. Would have been nice to know sooner, he had no idea why they told me my order would ship Monday or Tuesday.
    Last edited by kcinnick; 01-14-2021 at 01:45 PM.

  6. Member
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    #6
    What were you looking for? Maybe someone has what you are looking for.
    Roger Jenks Jr
    2021 Bass Cat Lynx
    250 Pro xs 4S Serial # 3B010758


  7. BBC SPONSOR Bass Cat Boats's Avatar
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    Jul 2004
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    Mountain Home
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    #7
    We apologize for the issue and we would be glad to try and help find what you want.

    BCB

  8. Member
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    May 2020
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    Bayport, New York
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    #8
    Placed orders many times, from widgets to a new cover. Never had any problems and Allen is always helpful.

  9. Member
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    Mar 2015
    Location
    Matherville, Illinois
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    118
    #9
    I ordered a few days ago, and I just got everything

  10. Member
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    Nov 2005
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    Pittsburgh
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    #10
    BassCat Boats service department is 2nd to none!

  11. Moderator Luke's Avatar
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    Oct 2004
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    Sullivan,MO
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    #11
    Ordered parts on Thursday. had a shipping notice Friday.

  12. Member RazorCat's Avatar
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    Nov 2012
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    Texarkana, Ark.
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    19,243
    #12
    Ordered replacement bunks just before they shut down for inventory. Still got them in two weeks. They’ll take care of you.
    BassCat Sabre FTD
    Mercury 150 Optimax
    "It's just fishing"

  13. Member
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    May 2015
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    Carmichael, CA
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    #13
    Quote Originally Posted by kcinnick View Post
    Has anyone ordered direct from BassCat parts recently. I ordered some stocked parts over New Years and haven’t had gotten a shipping notice yet. They have not replied to any of my emails, one before I ordered and one after and when I call I get out on hold for a long time. I waited through the hold on Monday and someone said my order would ship that day or the next. Is it typical to wait a couple weeks for the order to ship? Do they send a shipping email? If it is Norma, that’s fine, I just would like to know if/when my order will ship.

    no replies to my emails either.

  14. BBC SPONSOR Bass Cat Boats's Avatar
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    #14
    What did you email that your inquiring a reply for.

  15. Member
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    May 2015
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    #15
    Quote Originally Posted by Bass Cat Boats View Post
    What did you email that your inquiring a reply for.
    sent you a PM

  16. BBC SPONSOR Bass Cat Boats's Avatar
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    #16
    Got you covered.