I picked up my new SDC on Wednesday. I cant complement and thank Tom enough for his responsiveness and professionalism. I must have bugged the hell out of him with all my calls with stupid questions through out the whole manufacturing process. Not once did he make me feel like I was bugging him, he returned every call and followed up every time that he promised to get back in touch with me. He displayed great customer service which only reinforces that I made the correct decision to buy a Bullet. So happy to finally be an owner and join the Bullet family.