Hey guys! Dustin with D-Ray Fishing. Just wanted to share my story to give hope to some. I did absolutely everything I could to fix it(rolled back software, rolled forward, messed with every setting possible, even went out with a prostaff member), my issues were so bad I had to stop making YouTube videos with any LiveScope content. But if you will keep your cool through the working process with Garmin and work with them despite what you already know and have tried, they will take care of their customers. Yes it seems like an unreasonable process (sending pics and videos with different settings) but in the end they will take care of you. They are a business that needs to do everything they can to resolve issues that are cost effective. Not saying this works out in everyones situation but after sending out a new transducer it solved my Ghost Tree problems. Now this is not to say it's not possible to see it again, as settings in different environments is everything. If my settings are too hot the tree can reappear but I can adjust it out now. My biggest issue before was not necessarily the Ghost Tree but a dead spot about 20-30 foot out, all objects would disappear in this zone. I love Garmin products and was willing to do everything I could to not only fix my issues but to help the company resolve their issues for their company and their customers. I offered to send them my entire unit a few months ago for diagnosis, and I was just simply going to purchase a new one (I can be very impatient with boating issues). I state that to state this, if a company can see you're willing to work with them they will in return work with you. It is very frustrating to call in and feel like you are being treated as the only one with the issue, but it's just the process. I could not imagine trying to deal with this on their end with the size of their company and the tremendous amount of product out on their end. I believe this pandemic is no different than our current world pandemic, there is an answer and an overall fix. The LiveScope is probably the biggest driving force of their business. As I'm not affiliated with their business in any way, nor am I'm promoted in anyway to share my opinion or experiences, I can spit out my honest opinions without recourse. As simple as we seem to think this should be fixed, I believe they are still working tirelessly to resolve this. Just want to spread some hope to those who are still frustrated beyond measure. Seems those that are dealing with is strongly fixed in different ways, a transducer fixed my issue while some are fixed by rolling back or a black box issue. This most certainly must make it harder on their end to resolve it as there is no clear answer still..... but I can say in one way or another they will figure it out and fix it or fix your issue. Don't post a whole lot on here but wanted to share my thoughts as I still see a lot of people out there with issues with no answers. My advice would be patiently let them figure it out for you as an individual as it seems different things fix this issue for different customers. If a roll back didn't fix your issue, get it back up to current software as this is not recommended by Garmin and can void your warranty.Hope in some way this helps some, Tight lines!
Reply With Quote
Originally Posted by Genec
