Blew up my Lews Pro G

[Pagregss]

I own 20 different Lew's baitcasters with most being BB1 Pros, but I've been using a Tournament Pro G on my frog rod for the last few years. Tuesday I was out fishing and made a cast and it backlashed. No biggie, it happens. Then next cast, my reel makes a horrible noise and I can barely reel the frog back in. So, I pop off the side plate and it looks like a bomb went off. I've had the little plastic ring that holds the centrifugal weights strip out in the middle before, but this time, it blew to pieces. I can't say I've ever had this happen. It's pretty impressive.

Blown Pro G.jpg

[PSchueller]

Impressive. The tourney pro g might be my favorite reel. Have you contacted them yet? I had them send me a new spool for free once when the braking system on a bb1 pro broke. The whole braking assembly just came off of the spool.

[Pagregss]

Yep, I sent Lew's support an email to see about a replacement part. Will report back how it goes. Luckily I had another reel in the drawer that I could just transfer the line to and I'm back in action.

[LgMouthGambler]

Youll be just fine. They will get you a new spool. Lews is the best in the business in CS.

[cbburke74]

IMO - you didn't blow it up enough...It needs to be more than 10 pieces to count

[Pagregss]

Welp, I just sent off my third email to Lew's service department and have yet to get a reply. I just want to buy a part.

[krindgen]

Welp, I just sent off my third email to Lew's service department and have yet to get a reply. I just want to buy a part.

Call them.

[born 2 fish]

Welp, I just sent off my third email to Lew's service department and have yet to get a reply. I just want to buy a part.

covid really put them behind I emailed in April looking to order some parts and low and behold they showed up in my mailbox last week free of charge. I would recommend calling them

[ReelDr]

Welp, I just sent off my third email to Lew's service department and have yet to get a reply. I just want to buy a part.

1-417-522-1093. What is the model # of that reel? TPG1H, TPG1SH or TPG1XH?

[cart7]

Patience.

A guy who works at Lew’s service posted on the Lew’s FB group that they are pretty far behind due to covid.

[JohnD.]

Welp, I just sent off my third email to Lew's service department and have yet to get a reply. I just want to buy a part.

Call them.

Common sense is not very common.

[Pagregss]

What my common sense tells me is that Lew's doesn't employee a separate set of customer service representatives to answer emails and a separate set to answer the phone. So, it seems logical that if the is a backlog for replying to email, there is also a backlog to them answering the phone. Additionally, I sent them pictures of the exact parts I need along with the model and part numbers. I would not be able to do that over the phone.

[LgMouthGambler]

What my common sense tells me is that Lew's doesn't employee a separate set of customer service representatives to answer emails and a separate set to answer the phone. So, it seems logical that if the is a backlog for replying to email, there is also a backlog to them answering the phone. Additionally, I sent them pictures of the exact parts I need along with the model and part numbers. I would not be able to do that over the phone.

I just call them and give them the model and part im looking for. Never had an issue that way, but I always deal with Ross over there.

[JohnD.]

What my common sense tells me is that Lew's doesn't employee a separate set of customer service representatives to answer emails and a separate set to answer the phone. So, it seems logical that if the is a backlog for replying to email, there is also a backlog to them answering the phone. Additionally, I sent them pictures of the exact parts I need along with the model and part numbers. I would not be able to do that over the phone.

Negative. Picking up the phone actually works.