the crickets you refer to would be answered in the message where i told you i work longer hours than youre open and wouldnt be able to call. Your salesman has indeed gone above and beyond to try to help, i believe his name is rick. The purpose of this post wasnt to bash marine master, it was honestly to gauge whether others had thought about switching brands due to the issues. Im aware a lot of the issues are with UFP Dexter and not parts actually produced by Marine Master. At the same time you cant fault us for being very disappointed with the issues ive had with a 2-3 year old trailer that we spent a lot of money on. No different than if someone had bought a new vehicle and had a lot of issues in the first couple years. If youd bought a (insert vehicle manufacturer) and had multiple issues im sure youd have a problem with it. My initial post wasnt meant to bash you, and i will ask that this post be removed once youve had a chance to read it