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  1. #1
    Member
    Join Date
    Aug 2008
    Location
    Slidell, La
    Posts
    448

    Boat US Dragging Out Claim

    Have a claim that started 12 Jan for trailer and gel coat repairs. Axle replacement took almost 5 months for the parts and replacement. Struggled to find a gel coat repair shop but found two, both about 1 1/2 hours away. Boat US paid me 1100 for trailer and 750 for gel coat. I told them that wouldnít be enough. They said it was based on a local adjuster who never looked at the boat. Anyway one shop quoted $8K, the other I donít know because he said he call and work it out with Boat US. Quotes started in last week of August and 2 July from the two bass boat gel repair shops. I had a local fiberglass repair place speak to the insurance company indicating no local repair places that repair/match gel coat while the axle was in the shop. I was told to tell the repair place to begin work, I find out today Boat US called them and said donít do any repairs. Today Boat US denied telling me to start repairs and also denied speaking to the repair shop. The repair shop said they were told directly to not do any work until directed to. Boat US told me they donít talk to the repair shop at all.

    So how do I get some kind of progress? Also I recorded the conversation because they keep changing directions.
    JOE


  2. Fishing is a Passion
    Join Date
    Oct 2011
    Location
    Winston Salem, NC
    Posts
    2,587
    #2
    Not sure, Does LA have a Insurance commissioner. If so put a complaint in. Action will happen.

    In NC you have the right to pick the shop to have the repairs. The carrier also has the right to work out the cost with the repair shop.
    2002 Pro Craft 200 Super Pro- 2005 200 Mercury Optimax
    Empty Nester- Proud Grandfather 5-30-2014-Boy-Aiden, 8-2-2017-Boy-Calen

  3. Member
    Join Date
    Aug 2008
    Location
    Slidell, La
    Posts
    448
    #3
    Yeah they let me pic but nobody close can match ranger gel colors. I’ll check on the commissioning part.

    Thanks
    JOE


  4. Member
    Join Date
    Feb 2017
    Location
    Rockwall TX
    Posts
    49
    #4
    I had to raise hell with them to get action went up the food chain to a VP.

  5. Member
    Join Date
    May 2009
    Location
    Magnolia, AR
    Posts
    577
    #5
    Your in Louisiana. Take it to Toledo Fibreglass in Many. Guarantee they can fix it.

  6. Member
    Join Date
    May 2019
    Location
    Shreveport, La
    Posts
    79
    #6
    I agree with John about Toledo fiberglass. While it’s there get a gorilla hull!
    2006 Ranger 521VX w/ Gorilla Hull
    2005 Mercury 250XS L 0T999348

  7. Member moreyes's Avatar
    Join Date
    Apr 2006
    Location
    Lakeville, MN
    Posts
    886
    #7
    Give Bob a call at Worldwide Marine he can help walk you thru how to get things done right
    Kirt Hedquist
    NPAA #292
    Navionics Marine Specialist