A long time ago, Lowrance had a horrible reputation for support, but turned it around. I was their biggest advocate and supporter for turning those issues around and having awesome support for so many years. It's almost non-existent now. Had a transducer under warranty go bad last year and gave up and bought a new one because support was so bad. Dealing with a different/bad transducer now and can't get in touch. Every time I try to call I'm mid 20's or higher in the queue and have to drop after an hour+ of waiting. 5 days ago, I decided to try their online support. Got an auto response with a case number, but have not heard a thing since.
I'm not a big fan of these types of posts, but their history of great service was a big factor in staying with the brand. I'm all in on Lowrance products and regretting it.