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I contacted humminbird and they told me i would have to do a factory reset on it

When i powered up my solix 15 today, this is what comes up. I have rebooted it several times with the same issue each time. I have my unit direct wired with 10ga AWL. Has anyone else seen this issue?...

Bought a used boat which has a solix 15 at the dash and a solix 12 at the bow. The software was behind, it was on 3.10, so I updated it to the 3.5 and then 3.64. The day I updated it the bow console...