Your Patience and Understanding is Appreciated! Updated 11/2/2023
Guys and Gals:
I would first like to thank all of you that have chosen to do business with European Marine, LLC. It's a real pleasure to assist you with your needs.
As many of you know, I devote a substantial amount of time DAILY to this site. This time is on a "volunteer" basis.... and believe it or not, I actually DO work a day job that involves the use of hand-tools and "hands-on manual labor". http://www.bassboatcentral.com/smileys/Laugh.gif
When we're in our busy season.... the best way to reach me personally is either through BBC, or via email (which allows me to respond when I have the chance). Please try these methods first.
You're always welcome to call if your question or need is of a nature that cannot be handled by email, IM or posting. You'll likely speak with one of my staff... and MANY of your questions can be answered by my staff (usually Rhonda). We definitely appreciate it when you have your engine serial number ON HAND when calling.
I sincerely appreciate those that show kindness and courtesy to my staff!
If your question pertains to "what size wrench is used to remove this bolt".... that's certainly something that can be found in a service manual, one of my staff can answer, or can be handled by email. Parts questions are also something that my staff is well equipped to handle, and can usually be handled most rapidly by email (or even directly on our website at: www.europeanmarine.org/partsaccessories.html
If I'm not available (which is often the case during the day)... PLEASE leave your contact information (and a brief description of what your call is in reference to) with whomever answers the phone (or if you get our voicemail, PLEASE leave a message). I WILL return your call when I have a few minutes (and usually return calls at the beginning of, or end of, my work day).
Please- when leaving messages, leave a phone number that I can actually reach you at. It's frustrating when 7 of 10 returned phone calls result in "voicemail" (or worse yet... a "voicemailbox that is full and cannot accept messages- OR has not been setup... goodbye").
If I'm unable to reach you upon dialing your number, I'll try to leave a message. That's as far as I can go (message is crossed off if I can't reach you).
I MUST be able to complete work and make a meager living.... or I can't be available to assist here... thanks for understanding that I will return your call/contact!
I'm happy to help you in any way possible... and simply ask that you be patient, courteous and understanding with me and my staff.
Thank you for your assistance... looking forward to a GREAT SEASON!
Re: Your Patience and Understanding is Appreciated! (EuropeanAM)
Please understand that at about 200 calls a day for Don, he would never get anything done! Sometimes people just want to say thank you which is greatly appreciated http://xs-s.com/zf/images/smile/emthup.gif
However, I get in trouble when I drag Don out of a boat or stop him from working to pick up the phone for him to tell me afterwords "you could have answered that question."
I will gladly listen to your questions and help you to the best of my ability. I will also tell you if Don needs to be the one to help you. I take all messages seriously, and make sure he receives them throughout the day. Occassionally, emergencies happen on the water and Don does his best to leave no one stranded!
Please do NOT take it personally. We want you to call with your technical questions. I fully understand that it is sometimes easier by phone than online http://www.bassboatcentral.com/smileys/wink.gif
However, there are some who call everytime they start their engine it seems... http://www.bassboatcentral.com/smileys/stirthepot.gif http://www.bassboatcentral.com/smileys/Laugh.gif
Rhonda Weed
Parts Manager
European Marine, LLC
Re: Your Patience and Understanding is Appreciated! (DondaLastNerve)
Hello Rhonda, Nice to talk to the BOSS http://www.bassboatcentral.com/smileys/Laugh.gif . To be honest with you i did not know he was still working with the tools,i though he was sitting in a big-ol high back chair answering our questions and ever now and then get up to see what was going on around there. Heck, I'm as guilty as any one. I would even come get him to go to the 2.5 forum to answer my questions there. But that tell's you how much i value his replies. But i never worried about getting a reply because i know it will come. You have no ideal how much we appreciate what everyone there does for us. I know there are a few bad apples in every bushel but the majority of the people here love yall to death, even people like me that have never had the pleasure of meeting the Weed family. Maybe one day. People actually call to ask what size wrench too use http://www.bassboatcentral.com/smileys/doh.gif
Re: Your Patience and Understanding is Appreciated! (CRIMSONGAMBLER)
Re: Your Patience and Understanding is Appreciated! (desertbasser)
Its amazing to me at the amount of information that Don has made available in this forum. Most questions that anyone has could be answered simply by doing a search for the topic, or just scrolling through the topics. I have learned an incredible amount about these black engines just by reading daily through what Don has posted. Thank you Don for providing us with this daily dose of Mercury school.. http://www.bassboatcentral.com/smileys/smile.gif http://www.bassboatcentral.com/smileys/bows.gif
Re: Your Patience and Understanding is Appreciated! (cmclairday2)
Re: Your Patience and Understanding is Appreciated! (Largemouthlou)
Quote:
Originally Posted by originally posted by [B
Largemouthlou][/B]
Quote:
Originally Posted by originally posted by [B
Somewhere between 8am and 8pm (on days that start with an "S"). http://www.bassboatcentral.com/smileys/wink.gif
Re: Your Patience and Understanding is Appreciated! (EuropeanAM)
Re: Your Patience and Understanding is Appreciated! (DondaLastNerve)
Quote:
Originally Posted by Rhonda
ONLY when the boss let's me. http://www.bassboatcentral.com/smileys/wink.gif
Re: Your Patience and Understanding is Appreciated! (EuropeanAM)
Nobody in the world, especially the marine business, better to deal with than Don and you can take that to the bank. He even calls you at the lake to check on his work the next day. Who else does that??
Re: Your Patience and Understanding is Appreciated! (cmclairday2)
<table width="90%" cellspacing=0 cellpadding=0 align=center><tr><td>Quote, originally posted by cmclairday2 »</td></tr><tr><td class="quote">Its amazing to me at the amount of information that Don has made available in this forum. Most questions that anyone has could be answered simply by doing a search for the topic, or just scrolling through the topics. I have learned an incredible amount about these black engines just by reading daily through what Don has posted. Thank you Don for providing us with this daily dose of Mercury school.. http://www.bassboatcentral.com/smileys/smile.gif http://www.bassboatcentral.com/smileys/bows.gif </td></tr></table>
+1000 !! http://www.bassboatcentral.com/smileys/thumbsup2.gif http://www.bassboatcentral.com/smileys/thumbsup2.gif http://www.bassboatcentral.com/smileys/thumbsup2.gif
Re: Your Patience and Understanding is Appreciated! (EuropeanAM)
Re: Your Patience and Understanding is Appreciated! (jclark408)
If Don's shop were only about 700 miles closer, I'd never let anyone else work on my Merc... http://www.bassboatcentral.com/smileys/ohwell.gif
I read this forum every day to see what nuggets of wisdom Don has parceled out... http://www.bassboatcentral.com/smileys/bows.gif
One of these days when I am in Greenville and can wrangle a few hours away from work, I am going to buy Don a good steak. The things I've learned here have saved me a small fortune.