I hate them with a passion. I now understand why the "guv-ment" frowns on monopolies. There needs to be competition so that a consumer can take their business elsewhere. This is the second time that their software updates have made my radios inoperable. I will be on the phone in the morning with them in hopes of getting some type of restitution from them. I was able to get a replacement from them the last time. Someone needs to file a class action suit on their butts!